🌟 FAQ – Frequently Asked Questions 

🛍️ ORDER QUESTIONS

🕒 How long does shipping take?

After you place an order, we process and ship it within:

  • 1–3 business days (processing time)

  • Estimated delivery: 7–20 business days, depending on your location and shipping carrier.

📦 How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS.
You can use this number to check your delivery status on the carrier’s website.

🏠 Can I change my shipping address after placing an order?

Unfortunately, once your order is confirmed, we cannot modify:

  • the shipping address

  • recipient information

  • or order details

👉 Please double-check all information before completing your purchase.

❌ Can I cancel my order?

If your order has not been shipped yet, contact us immediately to check if cancellation is possible.

Once the order has been shipped, we can no longer cancel it.

📦 Can I purchase in bulk (wholesale)?

Absolutely! 🎉
We offer special pricing for wholesale or bulk orders.

Please contact us via email or social media for a custom quote.

🔋 Do your products come with a warranty?

Yes. Our mini phones include a 1–6 month warranty, depending on the model.

The warranty covers manufacturer defects only and does NOT cover:

  • drops or impact damage

  • water damage

  • overheating due to misuse

  • unauthorized disassembly or repairs

🚚 How do I know when my order has been delivered?

You can:

  • Track your package using the tracking number

  • Or contact our support team for the latest delivery updates

💳 What payment methods do you accept?

We currently accept PayPal only for safe, secure, and protected transactions.

🔄 RETURNS & REFUNDS QUESTIONS

📋 What is your return policy?

We accept returns only for defective or incorrect items.

We do NOT accept returns if:

  • you selected the wrong color/model

  • you changed your mind

  • the product is not faulty

If your item is defective or incorrect, we will provide:

  • a replacement product

  • and a discount voucher for your next order

Customers are responsible for return shipping fees.

⚙️ What should I do if my item is defective or incorrect?

Please contact us within 3 days of receiving your order and include:

  • photos or videos of the issue

  • your order number

We will verify the problem and arrange a replacement or refund depending on the situation.

💰 Do you support Cash on Delivery (COD)?

Sorry, we currently do not support COD.
All orders must be prepaid via PayPal.

⚠️ What should I do if my payment fails?

Please check:

  • Your internet connection

  • Your PayPal balance

  • Your shipping address matches your PayPal verified address

If issues continue, contact us for manual support.

🎟️ How will I receive my discount voucher?

After we confirm the issue with your order, we will send your voucher via:

  • Email

  • or SMS

The value of the voucher depends on the product and issue type.

📩 CONTACT & SUPPORT

💬 How can I contact customer support?

You can reach us via:

📧 Email: rawstyle369@gmail.com
📱 Official social media: Facebook / Instagram 

📱 Do you offer support through social media?

Yes!
Our customer support team is available via:

  • Email

  • Facebook Messenger

  • Instagram DM

  • TikTok messages

⏰ How long does it take to get a response?

We usually reply within 24 business hours.

During peak seasons (holidays, sale events), responses may take an additional 12–24 hours.

🌟 Thank you for trusting Mini Nana!

We are committed to providing fast, safe, and satisfying shopping experiences. 💖