🌟 Return & Refund Policy – Mini Nana
At Mini Nana, we want every customer to feel confident and comfortable when shopping with us.
Please take a moment to read our return and refund policy carefully before placing your order.
1️⃣ Change of Mind / Incorrect Order
We do not accept returns or exchanges if:
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You changed your mind after purchasing
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You ordered the wrong model, color, or item
👉 Please make sure to review all product details, photos, and descriptions before completing your purchase.
2️⃣ Damaged, Defective, or Incorrect Item
If you receive a product that is:
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damaged
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defective
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or not the item you ordered
Mini Nana will gladly arrange a replacement of the same product.
💝 As an apology, you will also receive a discount voucher for your next purchase.
3️⃣ Return Conditions
To be eligible for a return or exchange:
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Items must be in original condition
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Including all packaging, accessories, and protective materials
We cannot accept returns for:
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Items that show signs of use
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Physical damage caused by the customer
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Products related to personal hygiene
4️⃣ Refund Policy
Mini Nana does not offer direct cash refunds, except when:
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the product is out of stock
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and no replacement option is available
In such cases, a store credit or discount voucher will be issued for future purchases.
5️⃣ Processing Time
Once we receive the returned item, please allow up to:
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7 business days for inspection
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7–14 business days for store credit or refunds to be processed
(timing may vary depending on your bank or payment provider)
📩 Need help?
If you have any questions regarding your order, please contact us at:
Or visit our FAQ page for more information.